Shipping Policy

We endeavour to ship orders as quickly as possible and use the following carrier services:

Domestic (UK only): Royal Mail Tracked 24
International (EU & Rest of the World): DHL Express Worldwide

Please note that we cannot deliver to PO Box, BFPO or Freight Forwarding addresses.

Once your order has been placed, payment will be taken and you will receive an email confirmation.  Please let us know as soon as possible at this stage if you need to amend the delivery address of your order. Once you order has been shipped, you will receive a further email confirmation.  We are unable to amend the delivery address of your order once it has been shipped. 

A signature will be required upon delivery of your order. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

If you are ordering for someone else, as a gift for example, please provide an accurate delivery address and the recipient's contact details. They will be contacted if the gift is held at customs. Please be aware that customers having goods shipped to destinations outside the UK may be liable to pay local customs taxes and duties on items shipped to those destinations. You are solely liable for the payment of any additional taxes and duties levied upon goods ordered by you (see International Shipping, below.)

If you would like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.

To contact us regarding all shipping you can email us at: info@zusaura.com

SHIPPING RATES & DELIVERY TIMES 
Delivery times (given below) are estimates and start from the date of shipping. 

Free shipping is provided on orders with values of, or above, £200. For orders with values below £200, delivery charges per order are summarised below.

Please note that in some areas of the UK, EU and elsewhere – usually in remote areas – there is a limited range of delivery services available. In such cases, items usually take between 7-14 days (excluding weekends and bank holidays) to deliver, due to limited courier availability in these areas. Our carrier will call you to arrange delivery after you have placed your order.

INTERNATIONAL SHIPPING 
Please note that all our goods are shipped from the UK. Therefore, orders received by us for delivery to addresses in countries outside the UK may be subject to further duties and import costs. These costs must be covered by the recipient and are not payable by Zusaura Limited.

In such instances, once the goods have arrived in customs, the recipient will be contacted by our courier and will be required to pay any applicable charges before their order is released for delivery 

As duties and taxes vary from country to country, we are unable to provide estimates for this.